Hotel Maintenance Request Form

The Hotel Maintenance Request Form helps staff and guests report maintenance issues, document defects, and prioritize repairs. It streamlines technician assignments, tracks repair progress and parts used, and manages room-entry permissions to ensure guest safety, timely maintenance, and a comfortable hotel experience.

Hospitality, Travel & Aviation

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Related topics

  • Electrical Maintenance
  • Facility Management
  • Guest Safety
  • Hotel Maintenance
  • Hotel Maintenance Request
  • Hotel Operations
  • HVAC
  • Maintenance Request
  • Plumbing
  • Repair Tracking
  • Technician Assignment
  • Work Order Management

Hotel Maintenance Request Form

Location & Asset Metadata

Property / Building Area
Property / Building Area
Public Area
Room / Unit Number
Type your response here...
Specific Public Location
Type your response here...
Date & Time Logged
Select Date & Time
Reported By
Housekeeping Staff
Front Desk / Reception
Guest (Self-Reported via QR Code)
Management / Security
Submitter Details
Name
Phone number

Issue Description & Urgency Assessment

Problem Category
HVAC / Climate Control (Air conditioning frozen, room too hot, fan noise)
Plumbing (Clogged toilet, leaking sink faucet, no hot water)
Electrical & Lighting (Flickering bulbs, broken outlet, TV remote not working)
Carpentry & Furniture (Broken bed frame, stuck closet door, damaged wall mirror)
Door Lock / Keycard Access (Electronic keycard reader flashing red)
Other / Aesthetic (Torn carpet, wallpaper peeling)
Detailed Description of the Issue

Please describe exactly what is wrong and what happens when you try to use it.

Type your detailed response here...
Urgency Level
Routine / Low
Medium
High / Emergency

Visual Evidence & Photo Uploads

Issue Photo Upload
Upload an imageImage files

Guest Management & Privacy Settings

Room Occupancy Status

Is a guest currently checked into this room?

Yes
No
Permission to Enter (Do Not Disturb Checklist)
Immediate Entry Approved (Guest is away or gave explicit permission)
Staff Accompanied Only (Technician must enter while a housekeeper or manager is present)
Call First (Front desk must call the guest to schedule an exact appointment)

Maintenance Action Log (Internal Engineering Use)

Assigned Technician
Type your response here...
Parts Used / Inventory Codes

e.g., 1x AC Filter, 2x AA Batteries

Add your values one by one
Work Performed Summary
Type your detailed response here...
Resolution Status
In Progress (Waiting on Parts)
Scheduled for Next Turnaround
Fully Repaired & Safe for Guests

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